Benefits
Measure, validate, communicate and celebrate
Is it necessary to measure the benefits?
Can business transformation benefits be objectively measured?
Are non-financial benefits as important as financial ones?
When should I start measuring my benefits?
Now that I have them -how do I communicate them and for that matter to whom?
From my view
Measuring business transformation benefits is an art as much as a science but is essential. It gives the executive sponsor objective data points to measure the overall success. Without data there is merely a set of unsubstantiated hypotheses and others will form their own conclusions.
“When you can measure what you are speaking about, and express it in numbers, you know something about it.”